All Alnwick Cottage bookings are accepted on the following terms:
No contract exists until your deposit has been paid and the owner has provided final confirmation that your booking has been processed and secured.
A deposit of 25% of the total cost of the booking is required to secure a holiday booked more than 10 weeks before the arrival date.*
The balance must be paid ten weeks before the commencement of the holiday. *If the holiday is booked less than ten weeks from the start date, then the full charge is payable at the time of booking.
The maximum number of persons permitted to occupy the property is 4. This number must not be exceeded without our consent.
The owners reserve the right to refuse or revoke any bookings from any parties, which in their opinion are unsuitable for the property.
If you cancel your holiday at Alnwick Cottage
Notification of cancellation should be provided from the lead name on the booking, using one of the following methods:
by email to firstname.lastname@example.org or;
by telephone on 07880 543 943.
The cancellation charges shown below apply from the date we receive the cancellation email, or you make a telephone cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Please also note the “Exceptions” described below which cover where you have to cancel due to unavoidable and extraordinary circumstances:
|Period before arrival date within which notice of cancellation is received||% of total booking price retained by Alnwick Cottage|
|70 days or more||Loss of deposit|
|69-57 days||30% (if greater than deposit)|
|14 days or less||100%|
Exceptions (if you cancel your holiday):
You can cancel your booking without paying cancellation charges if your holiday cannot be taken due to unavoidable and extraordinary circumstances. These can include, for example, war, threat of war, riot, industrial dispute, actual or threatened terrorist activity and its consequences.
In such circumstances, we will observe advice provided by the UK Foreign & Commonwealth Office and will arrange for your booking to be terminated and for you to receive a full refund.
If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to:
- transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower
- or, request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available to you before you make your choice under this clause
- or obtain a refund of the full amount already paid by you for the booking.
If you change your booking at Alnwick Cottage
If you wish to change your travel dates, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. Where we can make a change, we will charge for any cost we incur in making this alternation including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made.
No refunds are payable in the event that you cut short your stay or if the party size reduces from the number included in your booking.
Exceptions (if you change your holiday)
If you have to cut short your stay because of UK government public health measures, you will be entitled to a pro-rata refund of the cost of the accommodation (including any extras) paid by you for the booking.
If we cancel your holiday
We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below).
If we do cancel your holiday:
|Reason for cancellation||What will happen?|
|You have not paid us any sum due for your holiday.||If we cancel your holiday for this reason, you will not be entitled to a refund of any deposit paid. We will not pay you any compensation.|
|We can no longer provide the holiday as a result of unavoidable and extraordinary circumstances.||If we cancel your holiday for this reason, you can either (i) have a refund of any money that you have paid; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We will not pay you any compensation.|
|There has been a pricing error OR We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes.||If we cancel your holiday for any of these reasons, we will refund any money paid to the card or bank account which was used to purchase the holiday. We will not pay you any compensation.|
|If there is any legal reason why you would not be permitted to stay in the accommodation or its vicinity||If we cancel your holiday for this reason, we will only give you a refund if your booking was made before that legal reason existed. We will not pay you any compensation.|
If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We will not pay any compensation.
We recommend that you consider taking out holiday insurance to cover any potential losses that my occur as a result of cancellation.
CHECK IN/CHECK OUT AND KEY CODE ACCESS
A key code will be sent one week before your arrival date, enabling you to collect your keys from the safelock outside the property. Keys should be returned to the box at the end of your stay and the key code scrambled to prevent unauthorised access.
In line with Government guidelines, to ensure our staff and guests are as safe as possible, additional time is required to clean and sanitise your accommodation. This means that until further notice you can arrive at the property any time after 5pm on the start date of your holiday and you must leave by 9.30am on your departure date.
You are obliged to keep the cottage and all furnishings, fittings and effects in the same condition as they were at the beginning of the holiday.
The costs of any damage wilful or otherwise may be recovered.
Pets must be supervised and the cost of repair to damage caused by pets will be invoiced to the lead adult on the booking.
General maintenance will always be carried out between bookings. However if an unexpected issue arises, you will permit us (with or without workmen or others) at reasonable times and on reasonable notice to enter and if necessary to repair the property, or to enter the property without notice in an emergency to repair the property.
You must not cause nuisance or inconvenience to occupiers of neighbouring and adjoining properties.
These terms and conditions are deemed to have been accepted by you at the time of booking and submitting a booking deposit.